Servicing Carrier FAQ

How do I submit a claim number?

Instructions for submitting a claim number (PDF).

How do I submit a billing form?

Instructions for submitting the billing form (PDF).

How Do I submit an investigation or eligibility Report?

Instructions for submitting an Investigation or Eligibility Report (PDF).

How do I submit an updated investigation or eligibility Report?

Instructions for submitting an updated Investigation or Eligibility Report (PDF).

How do I submit a status report?

Instructions for submitting a Status Report (PDF).

How Do I upload a document?

Instructions for uploading a document (PDF).

Where do I find a system overview?

KACP System Overview (PDF).

How do I access the new system?

Here is a link to the new system, https://kacp.onaipso.com/.

 

How do i allow pop-ups in my browser?

Direction to allow pop-ups:

Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click More. Settings.
  3. Under “Privacy and security,” click Site settings.
  4. Click Pop–ups and redirects.
  5. At the top, turn the setting to Allowed or Blocked.

Microsoft Edge: 

  1. Click the Settings and more… button.
  2. Click Settings.
  3. Click Privacy & security.
  4. Scroll down to Security.
  5. Click the Block pop-ups switch to toggle it between Off and On.
    1. Note: Set this option to Off to disable the pop-up blocker or On to enable it.

Microsoft Internet Explorer 10/11 (Windows 7/8)

  1. Open Internet Explorer.
  2. From the Tools menu, select Pop–up Blocker → Pop–up Blocker Settings. The Pop–up Blocker Settings dialog box opens.
  3. Click Add. The selected website is added to the list of Allowed sites.
  4. Click Close to close the Pop–up Blocker Settings dialog box.